Subject: Tech Support Candidate - Amit Chatterjee
From: Amit Chatterjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jun 2022 05:12:26 -0400

Tech Support
Test

Name

Amit
Chatterjee

E-mail

[email-masked]

Phone Number

(033) 9073397788

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Kolkata

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

Administrator

50,000

Previous Employer 1

Cognizant

Sr,
Associate

38,000

Previous Employer 2

IGATE

Sr.Associate

33,0000

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over
Email

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

When an
user is trying to open a website www.ndtv.com and if the website is not opening
then we have to do basic checks.

1) Proxy should be on.

2) Start and stop umbrellaagent

3) From cmd run ipconfig/ flushdns

4) Also we must check the wifi connection or LAN

5) Different browsers like Microsoft Edge could also be tried

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Answer not known

What according to
you makes you a good candidate for customer service or technical support
job?

For Customer Service or Technical support job two things are
very important.

1) Very good listening skills

2) Proper Analysis & judgement

3) Technical Knowledge

On a scale of 1 - 5 please rate your fluency in
spoken English

5