Subject: Tech Support Candidate - Vishal Pathania
From: Vishal Pathania <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jun 2022 03:50:47 -0400

Tech Support
Test

Name

Vishal
Pathania

E-mail

[email-masked]

Phone Number

(91) 8219258094

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Mohali

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

SME

Still Working

26000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

If i go
to a website and get an error i will try all these troubleshooting steps which
are mentioned below:

1. Check the web address for typo.

2. Check with the internet connections if it is working properly and restart
it.

3. Disabled firewall and antivirus.

4. Clear browser cache and history.

5. Flush DNS Cache

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Swipe down from top of the screen.

2. Touch and hold bluetooth.

3. Tap pair new device. If I don't find pair a new device, will check under
"Available Devices" or tap more. Refresh.

4. Tap the name of the bluetooth device that i want to pair with my device.

5. Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

1. Delivering good respect to the customers

2. Empathy: The key to customer success

3. Abilities to communicate with the customer clearly.

4 Positive attitude

5. Be patient

6. Creative problem solving Abilities

On a scale of 1 - 5
please rate your fluency in spoken English

4