Subject: Tech Support Candidate - Sajal Bansal
From: Sajal Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jun 2022 02:22:03 -0400

| | Tech Support Test

Name | Sajal Bansal
E-mail | [email-masked]
Phone Number | (91) 9654422844
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi East Punjabi bagh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro limited | Associate | 4 April 22 | 22k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 : First we will check the internet connectivity in the system if the internet is not connected then we will restart the modem and wait for sometime then try to reload the website.
Step 2 : We will clear the cache and cookies in the browser.
Step 3 : Try to open the website in other browser to see whether it's working or not.
Step 4 : Check wether the browser is up to date or not if not update the browser and then relaunch the browser.
Step 5 : Sometime happen that there is very heavy traffic on the website because of which the website might not work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : first switch on the Bluetooth speaker.
Step 2 : In your phone go to setting and then tap on Bluetooth option over there, you will see the paired devices name and the devices which are available in the Bluetooth range.
Step 3 : Tap on the Speaker device name which is visible .It will start the pairing process and then the device will be connected with the phone.

What according to you makes you a good candidate for customer service or technical support job? | I already have the working experience in this field and know how to provide the best resolution in the least amount of time .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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