Subject: Tech Support Candidate - Sunil Kumar
From: Sunil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jun 2022 01:21:49 -0400

Tech Support
Test

Name

Sunil
Kumar

E-mail

[email-masked]

Phone Number

(+91) 7992313450

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Arvada Excel

Technical
Support Executive

September 2021

38k

Previous
Employer 2

Beno Support

Sr. Technical Support Executive

August 2020

42k

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First i
will restart the computer, because by restarting the device it clears lots of
things.

I will check the internet connection.

If internet is connected then i will check whether the website is
down.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on bluetooth speaker and bluetooth on

Turn on mobile mobile bluetooth

Search the device(bluetooth speaker)

Pair the device

Connected

What according to you makes you a good candidate
for customer service or technical support job?

The
candidate should be calm, professional, knowledgeable and ready to help the
customer always

On a scale of 1 - 5 please rate your
fluency in spoken English

4