Subject: Tech Support Candidate - Sandeep Verma
From: Sandeep Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jun 2022 01:16:07 -0400

Tech Support
Test

Name

Sandeep
Verma

E-mail

[email-masked]

Phone Number

(91) 9810641821

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Najafgarh

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Corporate infotech pvt ltd

Sr. Engineer - Desktop support

30
june 2022

25000

Previous Employer 1

Axis marketing

Desktop
engineer

19.1.2012

4500

Previous Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Sir tell me more about the problem please...your
internet in working or not...if he told me connection problem then I will
resolve through network as per as going through to the customer site...if he
told me connection is ok then I will check IP addressing and check on status of
port in router...after that if www.ntdv.com not working I will check the Error
like SSL error or not...if all troubleshooting are done..i will check the ISP
provider lineor lease line for Internet

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First u
switched On your Bluetooth speaker...then open your Bluetooth function over your
phone and check on list of all available Bluetooth devices..Now if your
Bluetooth speaker device shown in a list then please check and connect the
device and pair...Now after few seconds your device is ready to
connect...

What according to you makes you a good candidate
for customer service or technical support job?

I m self
leaner, passionate or good communicator....

On a scale of 1 - 5
please rate your fluency in spoken English

3