Subject: Tech Support Candidate - Kalpana Chetri
From: Kalpana Chetri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jun 2022 00:53:13 -0400

Tech Support
Test

Name

Kalpana
Chetri

E-mail

[email-masked]

Phone Number

(91) 7042533754

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Green park new
delhi

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Na

Previous Employer 1

Fis

Team member Dx

13 sept
2021

30000

Previous Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1) I will check the Internet
connection properly if it is working.

2)I will delete all the cache and cookies from the history.

3)I will check if any restriction is placed or not for particular website to
open it.

4)I will check if proper proxy is set up or not.

5) If I am getting error in particular website then I will use other web browser
to open it.

After doing all this I will close all the application and restart the system
again and launch website.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1)I will
turn on the Bluetooth speaker and turn on the Bluetooth on it.

2)After doing this will turn on the Bluetooth on the phone and search the name
of the Bluetooth of speaker.

3)Once I will find the speaker name over there then I will select it and connect
the phone.

What according to you makes you a good candidate
for customer service or technical support job?

I have
qualities that makes a good technical support representative 1) Good technical
skills

2) Good communication skills

3) Problem solving skills

4)Patience

5)learning skills

6) Good listener

7) Do my best to help the customer

On a scale of 1 - 5
please rate your fluency in spoken English

5