Subject: Tech Support Candidate - Piyush Variya
From: Piyush Variya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 10:59:46 -0400

| | Tech Support Test

Name | Piyush Variya
E-mail | [email-masked]
Phone Number | (91) 7383300833
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | I live at Surat, gujrat. But I can relocate.
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland | Desktop support Engineer | 7th June, 2022 | 18900
Previous Employer 1 | Envision techosoft pvt. Ltd. | Desktop support Engineer | 30th April, 2021 | 14500
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, i check internet is connected to system. If it is okay,than i try with different browser like chrome, edge and IE. And than also not open than i will clean browser cookies files and history. And also run windows file cleaner from start menu. And last check proxy settings in system. And restart system. That troubleshooting i will do from my end side. And problem will resolve mostly. Otherwise issue on that website portal. Or check with other internet service.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First start blutooth speaker and than on mobile also start blooth setting. And there will detect speaker booth name and that select and pair that device and than we can connect with device.
What according to you makes you a good candidate for customer service or technical support job? | I can connect with user with politeness and honestly listen user problem and than i give best suggestion and troubleshooting step for user resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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