Subject: Tech Support Candidate - Akhilesh Mishra
From: Akhilesh Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 10:24:34 -0400

| | Tech Support Test

Name | Akhilesh Mishra
E-mail | [email-masked]
Phone Number | (+91) 9198457731
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gorakhpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Afforeseve.com Ltd | Desktop support Engineer | 31 May | 13K
Previous Employer 1 | Picture time digiplex pvt ltd | Technical Support | 10 nov 2020 | 13K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we check ping command and check DNS IP is correct or not then yet any error then we check either blocked by proxy / firewall or not .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 open Bluetooth to our mobile
Step 2 on our speaker
Step 3 search device then show our speaker name then connect

What according to you makes you a good candidate for customer service or technical support job? | To handling customer problem and give best solution to customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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