Subject: Tech Support Candidate - Rajan Sharma
From: Rajan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 10:08:19 -0400

Tech Support
Test

Name

Rajan
Sharma

E-mail

[email-masked]

Phone Number

(78375) 31063

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Delhi/NCR

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Value first

Associate

1 June 2022

31348

Previous Employer 1

Concentrix

Associate

1st
April 2021

28000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Open a new tab and check to
see if you can load another website like google.com or mozilla.org.

If you can open another site, skip down to The problem only happens with certain
websites.

If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site you were having problems with.

If the site works in another browser, see The problem only happens in
Firefox.

If the site doesn't work in another browser, check out The problem happens in
all web browsers.

If you see any of these error messages, it might just be a problem with
Firefox's cache:

The connection was interrupted

The connection was reset

The connection has timed out

Try clearing Firefox's cookies and cache

Do these steps and then reload the website you're having trouble with.

Click the menu button Fx89menuButton to open the menu panel.

Click History and select Clear Recent History…

In the Time Range to clear: drop-down, select Everything.

Below the drop-down menu, select both Cookies and Cache. Make sure other items
you want to keep are not selected.

Click OK.

If clearing Firefox's cookies and cache didn't work, it's probably a sign that
there is a problem with the website itself. In that case you'll just have to
wait for it to get fixed. With big sites like Twitter or Facebook this may only
be a few minutes.

If you don't see any of the error messages above, check to see if any of the
specific problems below match what you see:

The website loads but doesn't work properly

If the website doesn't look right or doesn't work the way it's supposed to, you
should check out the following articles:

Websites look wrong or appear differently than they should

Fix problems that cause images to not show

Fix common audio and video issues

Websites show a spinning wheel and never finish loading

Fix login issues on websites that require a username and password. You may
receive an error similar to We were unable to process your login request or An
unspecified error has occurred when you attempt to sign in to websites with your
username and password, or the login may simply fail.

The problem only happens on a secure (https) website

Look at the web address in the location bar. Does it start with https:// (notice
the "s")? If so, check if you see one of the following error messages:

For a "Warning: Potential Security Risk Ahead" error page, see the articles What
do the security warning codes mean? and How to troubleshoot security error codes
on secure websites.

For a "Secure Connection Failed" or "Did Not Connect: Potential Security Issue"
error page, see Secure connection failed and Firefox did not connect.

For a "Your Computer Clock is Wrong" error page, see How to troubleshoot time
related errors on secure websites.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn Bluetooth on or off

Swipe down from the top of the screen.

Tap Bluetooth .

Tip: To save battery, turn off Bluetooth when not in use. Bluetooth is off in
Airplane mode.

Step 1: Pair a Bluetooth accessory

Important: Your devices stay paired until you unpair them.

Option 1: Use the Settings app (all Bluetooth accessories)

Option 2: Use notifications (Fast Pair accessories only)

Step 2: Connect

Swipe down from the top of the screen.

Make sure Bluetooth is turned on.

Touch and hold Bluetooth .

In the list of paired devices, tap a paired but unconnected device.

When your phone and the Bluetooth device are connected, the device shows as
"Connected."

Set up, unpair, or find a Bluetooth accessory

Unpair, rename, or pick actions for a Bluetooth accessory

Change your phone or tablet's Bluetooth name

Find Fast Pair accessories

How Fast Pair handles your data (Fast Pair accessories only)

Google collects certain info to quickly pair your Bluetooth devices with devices
that use your Google Account. Some of this functionality uses Google Play
services. For example, Fast Pair collects:

Personal info for functionality purposes, like the name you call a Bluetooth
device during setup.

Performance data and usage info for analytics purposes.

Opt out of Fast Pair

The data that Fast Pair collects is encrypted in transit. You can delete
collected data when you opt out of Fast Pair.

On your phone, open the Settings app.

Tap Google and then Devices & sharing and then Devices and then Saved
devices.

Related resources

Fix Bluetooth problems

Share a mobile connection via Bluetooth

What according to you makes you a good candidate
for customer service or technical support job?

Its all
about your attitude in addition to your academic qualification, like you should
be soft spoken, good listener, problem solver, helpful, team builder and know
how to engage the people well.

There are a lot of factor to be considered for someone to be a great candidate
of a customer service job. First, I think is experience, you can always have a
better trust to someone who has experience of doing something and their
achievements on that experience is a great factor too. Second is attitude, a
person with a positive personality will always be a good factor to any job.
Someone who sees every problem as an opportunity to improve or showcase their
skill is a great addition to a company. Lastly, education, though it is very
important to some that you finished at least a diploma it doesn't necessarily to
others. Some companies gives priority to trainings that are particular to the
job you are applying.

On a scale of 1 - 5 please rate your fluency in
spoken English

5