Subject: Tech Support Candidate - abhishek banerjee
From: abhishek banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 09:22:02 -0400

| | Tech Support Test

Name | abhishek banerjee
E-mail | [email-masked]
Phone Number | (0120) 9582022909
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
UC

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Cloud Cummunications | Technical Support Specialist | | 33900
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Identify the error and act accordingly. e.i
1. Check internet connection
2. Browser Troubleshooting (example: Browse from a different browser or try to open in incognito mode)
3. Check the network Profile on the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Speaker.
2. Enable the Bluetooth on the phone.
3. Search for the device you are willing to connect.
4. Tap on the device name to connect

What according to you makes you a good candidate for customer service or technical support job? | I have a good experience in Technical support and as a hobby, I prefer to know about the latest hardware and its specifications and their behavior.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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