Subject: Tech Support Candidate - Abhishek kumar Abhishek
From: Abhishek kumar Abhishek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 08:44:48 -0400

| | Tech Support Test

Name | Abhishek kumar Abhishek
E-mail | [email-masked]
Phone Number | (247554) 8630917282
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 59 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Airtel | Network support Engineer | Working | 22000
Previous Employer 1 | ERD technology pvt ltd | Sr. Quality Engineer | 30/07/2021 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I found this kind of issue so Firstly I will check my internet connectivity through LAN cable or WiFi of connectivity is proper then I will go to browser setting and will check the proxy on the perticular website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Goto Setting on the Phone and turn ON the bluetooth and also turn ON the Bluetooth of speaker then search the bluetooth device on bluetooth setting by tapping search on screen, after this select the perticular speaker and pair the device and then the speaker will be connect to the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | I am a very convenient to talk with customer and know how to handle the different kind of customers. And I know that what intense customer should wants form us.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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