Subject: Tech Support Candidate - Tarun Yadav
From: Tarun Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 07:17:13 -0400

| | Tech Support Test

Name | Tarun Yadav
E-mail | [email-masked]
Phone Number | (110043) 8700232596
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Airtel | NOC Engg. | | 24000
Previous Employer 1 | Nifco India | Assistance Executive | 1-sep-2020 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the page.
2. Make sure cookies are enabled.
3. Clear cache and cookies.
4. Check web browser is up to date or not.
5. Restart our web browser.
6. Try a different web browser.
7. Check the internet connectivity.
8. Go to cmd and run a command ip config. to check ip and mac address
9. All lights should be blinking in the router.
10. If not, then plz restart the router.
11. If it's still not working, then reset your router.
12. Restart your laptop or PC

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the  Bluetooth speaker.
2. click on the Bluetooth icon on your phone.
3. select the device name of your speaker.
4. Make pair your Bluetooth speaker with your phone.
5. Connect it and enjoy it.

What according to you makes you a good candidate for customer service or technical support job?

1. My soft nature
2. My patience level is high, which is very necessary while talking to customers.
3. Friendly nature.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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