Subject: Tech Support Candidate - [email-masked] Raut
From: [email-masked] Raut <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 06:24:48 -0400

| | Tech Support Test

Name | [email-masked] Raut
E-mail | [email-masked]
Phone Number | (91) 7385200714
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Allstate | Analyst | 8 Jun 2022 | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check my internet connection if connection is ok the web site should load.
If still the error persist i will clear the browsing history and restart the system.

Even after doing a restart the browser still showing error i will try to use other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on bluetooth from my mobile
2. Switch on bluetooth from my speaker
3.Find pair device from my phone
4.Once the speaker name will visible on my mobile. I will select and connect with my speaker.

What according to you makes you a good candidate for customer service or technical support job? | I believe my ability to connect with people is strong enough in terms of technical terms along with having good communication, resulting in making me good candidate for customer service or technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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