Subject: Tech Support Candidate - Sajal Bansal
From: Sajal Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 02:40:28 -0400

Tech Support
Test

Name

Sajal
Bansal

E-mail

[email-masked]

Phone Number

(+91) 9654422844

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi,East Punjabi bagh

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Wipro limited

Associate

04
April 2022

22k

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1: First I will check whether the internet
is connected in the system or not,if internet issue is there I will restart the
modem and then check the website if it is working or not.

Step 2: If website still does not work disable the add-ons and third party
extension because sometime they are blocking the website.

Step 3 : Clear the cache and cookies and then reload the website

Step 4: Check the browser if it is up to dated or not and try to open the
website on a different browser and see is the same error is coming.

Step 5 : There might be high traffic on the website that's why it's not
working.Open the website after sometime and check if it's working or not

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1: First switch on the Bluetooth
speaker.

Step 2: Open Bluetooth in your phone and see is the Bluetooth device name is
visible or not.

Step 3 If the name is visible tap on it,it will ask you to pair with the device
,select ok over there your device will be connected.

Step 4: In some case while pairing with the speaker it ask you for a password so
in most case it's a default password which is four time zero and if the user has
change the password he has to input that password on the pop window.

What according to you makes you a good candidate
for customer service or technical support job?

I already
have a working experience in interacting with multiple customer and according to
the situation we have to adjust. I have patience to listion the query of
customer and giving him the best resolution in minimum time.

On a
scale of 1 - 5 please rate your fluency in spoken English

4