Subject: Tech Support Candidate - Ankita Tyagi Ankita
From: Ankita Tyagi Ankita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 01:41:52 -0400

| | Tech Support Test

Name | Ankita Tyagi Ankita
E-mail | [email-masked]
Phone Number | (+91) 9667069268
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gautam Nagar, Green Park
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Savantis Soultions | Associate | 25/07/2021 | 18000
Previous Employer 1 | Hcl Technologies | Analyst | 27/07/2021 | 18000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will try to open the site ndtv.com in incognito mode to see if same error occurs.
2. If same error occurs I will check my wifi settings try to disconnect my wifi, reboot router.
3. If issue still persists I will try to change browser and if diff browser also has same issue then I will clear all my browsing history and if necessary I will reset my browser as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Settings
2. Tap Bluetooth
3. Click on Scan more devices and wait for Bluetooth speaker name to show up
4. Click on Bluetooth speaker name and wait for it to pair with mobile.

What according to you makes you a good candidate for customer service or technical support job?

I have 1 year and 8 months of Technical Support Experience with international customers via phone, email and chat.
I have also worked on tools like ServiceNow, Citrix, solved issues like password reset through Active Directory, I have also created and managed user , shared mailboxes via Active Directory and Exchange Online.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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