Subject: Tech Support Candidate - Prachi Yadav
From: Prachi Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 01:29:07 -0400

| | Tech Support Test

Name | Prachi Yadav
E-mail | [email-masked]
Phone Number | (226021) 6387388197
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | LUCKNOW
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check  the router and network cables are properly connect or not.
I will check the DNS .
I will check the internet connection
Restart the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth speaker
Goto to mobile setting, open bluetooth
You will see  a available bluetooth device within a range
Select your bluetooth speaker and pair it
Once pairing is done
Your speaker is connected

What according to you makes you a good candidate for customer service or technical support job? | I m having all the knowledge and skills that you are looking for and i m quite confident that i will be perfectly fit for this role. I can make a good impact on your company
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |