Subject: Tech Support Candidate - Avaneesh Upadhyay
From: Avaneesh Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 01:26:30 -0400

| | Tech Support Test

Name | Avaneesh Upadhyay
E-mail | [email-masked]
Phone Number | (+91) 9555384639
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | fresher | fresher | fresher | fresher
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will Check my privacy settings of the browser including enabling of  extensions ,cookies,  etc.I will check from another browser that the site is working fine or not ,if in case still this problem occurs i will try with vpn i.e. virtual private network .At last i will clear the cache of web browser  and try once again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings ,then bluetooth and turn it on and then turn speakers  bluetooth on and then pair it with each other and connect it ..

What according to you makes you a good candidate for customer service or technical support job?

Best communication skills
Good knowledge
Confidence

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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