Subject: Tech Support Candidate - Ankur Beniwal
From: Ankur Beniwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 11:40:38 -0400

| | Tech Support Test

Name | Ankur Beniwal
E-mail | [email-masked]
Phone Number | (+91) 9654211043
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shradhapuri
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
Freshdesk and unidesk ticket tool,postman basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Robotic wares pvt ltd | Technical support Engineer | 7 December,2020 | 18000
Previous Employer 2 | Unicommerce e- solutions | Product support- Associate | 26 August 2021 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check my internet connection.

2. I will check the connection of router and if there is any issue, I will restart the router.

3. I will also check whether my system is properly connected with the wi fi connection.

4. Also , I will try to open the website in incognito mode of the browser.

5. I will delete the cache and cookies of the browser and then will restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Touch and hold Bluetooth icon in your phone.
2. Click on pair new device.
3. Power ON the Bluetooth speaker and press the Bluetooth button of the speaker.
4. Find the Bluetooth speaker under the available device list in your phone.
5. Click on device name to connect it with phone.

What according to you makes you a good candidate for customer service or technical support job?

1. He/ She should be a good listener.

2. He/ She should have patience.

3. He / She should have complete product knowledge.

4. He/ She should empathize with the customer.

5. He/ She should be able to communicate well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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