Subject: Tech Support Candidate - ARPAN SAINI
From: ARPAN SAINI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 11:27:05 -0400

| | Tech Support Test

Name | ARPAN SAINI
E-mail | [email-masked]
Phone Number | (91) 7017698527
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | VASUNDHARA GHAZIABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Q CONNECT BUSINESS SOLUTION PVT LTD | CUSTOMER SERVICE EXECUTIVE | N.A | 11310
Previous Employer 1 | E-SOLUTION PRIVATE LTD | ANALYST | 30/04/2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps that i will take are:
1.Reload the page
2.Try incognito mode
3.Will check the browser cache and cookies
4.Consider what internet connection is in use
5.Check for an antivirus or firewall
6.At last manually proceed with caution

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First on the Bluetooth speaker
2.Search for bluetooth speaker named XYZ in mobile  phone
3.If bluetooth speaker reflect then pair up or connect

What according to you makes you a good candidate for customer service or technical support job?

According to me,having knowledge of technical will boost up my confidence and help user who facing technical issue.
I will gain knowledge from every field which can enhance my skills that can be use d in future.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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