Subject: Tech Support Candidate - Saksham Rawat
From: Saksham Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 11:09:45 -0400

| | Tech Support Test

Name | Saksham Rawat
E-mail | [email-masked]
Phone Number | (91) 6396622737
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Firozabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | | Na
Previous Employer 1 | Na | | | Na
Previous Employer 2 | Na | | | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check that I use a secure network on which in browse ndtv.com after that I check the advance settings of that page .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth of both devices .
2. On mobile phone click on the Bluetooth name and start pairing . And connect it

What according to you makes you a good candidate for customer service or technical support job? | I am a bca student and I have technical knowledge  . And apart of these things I know more than this in technical
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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