Subject: Tech Support Candidate - Mohd Adeel
From: Mohd Adeel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 10:40:30 -0400

Tech Support
Test

Name

Mohd
Adeel

E-mail

[email-masked]

Phone Number

(91) 9398973624

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Kanpur

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Customer Support
Executive

2 july

27-28 k

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check the internet connection

2. Check if other websites are working ,if yes

3. Try in other browser, if same issue

4 then turn on the auto proxy option in internet settings in windows

5 . Open command prompt and will execute command - flushdns

6. Restart the system and will retry

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on the Bluetooth speaker

Go to phone settings - connected devices

Go to pair new device - it will ON the mobile Bluetooth and will search the
device - select the Bluetooth speaker in the list - connect it

What according to you makes you a good candidate
for customer service or technical support job?

I am a
good listener

I have a cool mind to attend the challenging customer

I assist the Customer with all my efforts

On a scale of 1 - 5 please rate your fluency in
spoken English

4