Subject: Tech Support Candidate - Vivek Saini
From: Vivek Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 10:02:20 -0400

| | Tech Support Test

Name | Vivek Saini
E-mail | [email-masked]
Phone Number | (201014) 7457073137
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indrapuram,ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | Deep trading | Accountant | April | 18k
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The following reason can be used to troubleshoot the issue:
1. Need to check internet connectivity
2. If internet is working fine, need to check whether it is blocked by antivirus firewall due to security reason.
3. Need to clear all cache and memory from the browser setting if the site is not accessible.
4. Need to check if any vpn is connected which do not allow any unauthorised site to be accessed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The following reason to connect bluetooth speaker are as follows:
1. First will tourn on the bluetooth of speaker.
2. Once speaker's bluetooth is on will turn on the mobile and search for the bluetooth speaker in the list.
3. We will tap on the desire on bluetooth speaker for which we are looking and pair it with the mobile.
4. Bluetooth is connected with mobile, now we can play music or anything whichever we need to paly.

What according to you makes you a good candidate for customer service or technical support job?

I believe I am good in technical knowledge which makes me suitable for technical support job.
I also believe that I am good in interacting with people which again make me suitable for customer support services.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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