Subject: Tech Support Candidate - Prachi Singh
From: Prachi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 07:21:50 -0400

| | Tech Support Test

Name | Prachi Singh
E-mail | [email-masked]
Phone Number | (89867) 57376
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | HCL Technologies | Associate Engineer | 10 june 2022 | 22,032
Previous Employer 2 | Tech Mahindra | Associate | 10 Feb 2022 | 16,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, i will try again to open the website.
After that I will be checking my wifi connection or mobile internet that everything is alright or not.
If it's still not opening i will clear all cache and will try to open the website.
We can go for run command to clear it up.
I will check if site is down or it's working for other.
I will be coordinating with my wifi vendors to check whether they have blocked the site. If yes, then I will ask them to unblock it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put on the Bluetooth option on your mobile device and simultaneously switch on the speakers as well.

Go to Bluetooth option on your mobile.
You can find it in settings section named as  connected device or Bluetooth.
Tap on pair new device.
Search for your device name.
Please click on your device name.
Pair it up and it will get connected.

What according to you makes you a good candidate for customer service or technical support job?

The most important factor is process knowledge. You should be able to provide correct solution to the customer.
Being a customer support executive, you should be polite, clear with your thoughts and a good listener.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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