Subject: Tech Support Candidate - Komal Singh Komal
From: Komal Singh Komal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 06:40:28 -0400

| | Tech Support Test

Name | Komal Singh Komal
E-mail | [email-masked]
Phone Number | (91) 8299778914
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Allahabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | RAYFIDE INFOTECH | Technical System Associate | March 25th 2022 | 40k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- Check your internet connection
Step 2- Clear your browser cache
Step 3 - Disable your antivirus
Step 4 - Change your DNS server

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Turn on the Bluetooth of speaker and make sure it is discoverable
Step 2- Make sure that mobile Bluetooth is on
Step 3- Go to the Bluetooth settings and find speaker name
Step 4- Tap on the speaker’s name, a pop up will appear on the screen
Step 5- After allowing and pairing the device our mobile phone will automatically connect to the device

What according to you makes you a good candidate for customer service or technical support job? | I get a good feedback from the clients and customers whoever i have interacted with.My CSAT score is always greater than rest of the pax i have worked with.There has been no escalation on the tickets i have worked on.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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