Subject: Tech Support Candidate - Jyoti Prajapati
From: Jyoti Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 05:43:42 -0400

Tech Support
Test

Name

Jyoti
Prajapati

E-mail

[email-masked]

Phone Number

(201014) 7897215447

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Indirapuram,
Gaziabad

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL TECHNOLOGIES

Senior Analyst

20500

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1)If the user is working from home or connected
to personal network then VPN has to be connected to run a website.

2) If user is working from office then need to check the internet options, clear
the browser cache, try in different browser.

3) User cannot access any personal or third party website on company
laptop.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Turn ON the bluetooth on your mobile device
and speaker power button.

2) Select the speaker name that is connected to your mobile under bluetooth
options.

3) Speaker is connected now.

What according to you makes you a
good candidate for customer service or technical support job?

1) Good communication skills

2) Candidate must have problem solving skills to analyze the issues
accurately.

3) Team work, flexibility to support the organization 24×7

On a
scale of 1 - 5 please rate your fluency in spoken English

5