Subject: Tech Support Candidate - Akhil Saxena
From: Akhil Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 04:08:07 -0400

Tech Support
Test

Name

Akhil
Saxena

E-mail

[email-masked]

Phone Number

(+91) 9536146545

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

NOIDA

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

Fresher

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

At first, I'll open a new tab and check to see if
I can load another website like google.com or mozilla.org or are there any
issues with the network or connectivity.

If this will work just fine.

Then I'll check whether I can open another site, If I can't open another site,
I'll continue on to the next step.

On the very third step, I'll Launch another browser, like Internet Explorer or
Microsoft Edge, and try to open the site I was having problems with.

If the site works in another browser, see The problem only happens in
Firefox.

Now If the site doesn't work in another browser, I'll check out The problem
happens in all web browsers.

While checking the issues related to web browser

At first I'll Click the menu button to open the menu panel.

Then I'll Click History and select Clear Recent History…

Then after Below the drop-down menu, I'll select both Cookies and Cache. Make
sure other items I want to keep are not selected.

Then I'll Click OK.

If clearing Firefox's cookies and cache didn't work, it's probably a sign that
there is a problem with the website itself. In that case I'll just wait for it
to get fixed. With big sites like Twitter or Facebook this may only be a few
minutes.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

At first, drop down the notification pannel
we'll be able to see control centre of the mobile phone.

Now we will have to turn on the BLUETOOTH sign. As soon as it glows, the
Bluetooth of the mobile phone has turned on.

Now for the speaker part, we'll have to select the Bluetooth mode for the
speaker, as it will turn on the Bluetooth of the speaker.

Now we have to search on mobile phone to pair up with the speaker, for that,
we'll long press on bluetooth sign of the mobile phone, it'll let us access the
Bluetooth settings of the phone. There we have to search for new devices. For
example if the name of the Bluetooth speaker is 'SONY1234' we have to tap on
that name and tap on pair option. Then we'll be able to pair up with the speaker
and the phone and the speaker are now connected with Bluetooth.

What
according to you makes you a good candidate for customer service or technical
support job?

As per me, the one which makes a good candidate
for a customer service is how you talk to people, academic qualification, like
you should be soft spoken, good listener, problem solver & helpful.

Someone who sees every problem as an opportunity to improve or showcase their
skill is a great addition to a company.

On a scale of 1 - 5
please rate your fluency in spoken English

4