Subject: Tech Support Candidate - Pradeep Singh Rawat
From: Pradeep Singh Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 04:08:00 -0400

| | Tech Support Test

Name | Pradeep Singh Rawat
E-mail | [email-masked]
Phone Number | (+91) 9711513991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Using software CRM & SAP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exl India | Senior Executive | 12 april-2022 | 40000
Previous Employer 1 | S&T Plastic Machines | Sales Engineer | 31 dec 2021 | 26500
Previous Employer 2 | LKC MOULDING SOLUTIONS | Sales & Service Engineer | 30 nov 2020 | 23500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, i will network connection & restart it. Then, i will disable firewall & AntiVirus, clear browse cache & flush the DNS cache.Then, change DNS server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I have good communication & Written skills & i have experience in customer support for more than 3.6 years. I'm confident about my skills & knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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