Subject: Tech Support Candidate - Shubham Kharat
From: Shubham Kharat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Jun 2022 10:01:46 -0400

| | Tech Support Test

Name | Shubham Kharat
E-mail | [email-masked]
Phone Number | (+91) 9765093779
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Aurangabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Office365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AU Small Finance Bank | Senior Executive Information Technology | NA | 20000
Previous Employer 1 | Orell Technosystems India Pvt Ltd | Technical Support Executive | August 2020 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll check the website URL again that, have I entered properly or not. If it is right then I'll check internet connection is working fine or not. If connectivity is good then I'll clear browser cache and cookies and then check again if it is working or not. If still not working then I'll contact our security team to check do they have blocked such website or what. At last if it is block then I'll whitelist it and then it will work properly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I'll turn on bluetooth of both the devices, after that I'll search for the device name in mobile phone to connect it. Once it found, I'll connect it and use it.
What according to you makes you a good candidate for customer service or technical support job? | As I'm working in the same environment since last 2 and half year, providing technical support to the different clients over calls, emails and chats. I am a good listener so it makes easy to me and as well as clients to understand the exact issue. Once I get it I provides proper solution to it. And I have good communication skills also.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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