Subject: Tech Support Candidate - Shubham Gupta Shubham
From: Shubham Gupta Shubham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Jun 2022 03:44:12 -0400

Tech Support
Test

Name

Shubham
Gupta Shubham

E-mail

[email-masked]

Phone Number

(91) 7011493341

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Pitampura, Delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Technologies

Analyst

Not specified

33K

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

The following troubleshooting steps can be
performed for troubleshooting:

1. Check if the the computer is connected to internet and internet is working
fine

2. Try to clear the browser cache and cookies that might be the cause for the
error

3. Try to open the incognito windows if this works

4. Restart your computer and internet connection once.

5. Turn off the computer’s firewall and defender thAt might be blocking some
suspicious pages.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

The
following steps are involved,

1. Turn on your mobile phone and speaker.

2. Now make sure that your phone’s bluetooth is ON and is visible to nearby
devices.

3. Now select your speaker name from the list of available devices. Make sure
that phone and speaker and within a range of 10 m as bluetooth work within this
radius.

4. In case, if any app is required to configure the bluetooth speaker, then
download it and make the configuration changes.

5. Now in the list of available devices, select your speaker name and click on
connect.

6. Your speaker will be paired with your phone now and you can play songs on
your speaker from your mobile phone.

What according to you makes you a good candidate
for customer service or technical support job?

I have
experience of 1.8 years in this domain. Moreover, i have done L1 and L2
troubleshooting on the servers which i think is a very good point that makes me
a good fit for this job role. I have fluent communication skills which is good
for client experience. I have worked with PEPSICO which is a US
client.

On a scale of 1 - 5 please rate your fluency in
spoken English

5