Subject: Tech Support Candidate - Saif Ali
From: Saif Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 12 Jun 2022 15:22:00 -0400

Tech Support
Test

Name

Saif
Ali

E-mail

[email-masked]

Phone Number

(91) 9758069452

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

New Ashok Nagar, Near noida
Sector 15

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Sr. Tech Support

July 28, 2022

30000

Previous Employer 1

Tech Mahindra

CSA

July 2,
2020

16000

Previous Employer 2

Cogent e services

CSA

23 June,
2018

6500

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First i will check the error that is coming on
the screen. Will clear the cookies, browsing history of the web browser and also
will check if there is any anti virus which is not letting the web open.

If that does not work will check the web if its correct or not on another web
browser, if its working fine on other browser, will uninstall and reinstall the
browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First will turn on the bluetooth of speaker
then will turn on the bluetooth on mobile phone. Will go to bluetooth settings
in mobile phone and will search the speaker name there. It will show there, will
pair it and then will get it connected.

What according to
you makes you a good candidate for customer service or technical support
job?

I love to speak with customer, i am patient enough and have
got the multiple appreciation from my management and seniors as well that i can
easily convince the customer. I love to learn new technical things, i am fond of
troubleshooting, at my home i am the person who have been taking care of all the
laptops or mobile phone related to the hardware or the software
issues.

On a scale of 1 - 5 please rate your fluency in
spoken English

5