Subject: Tech Support Candidate - Akash Kumar
From: Akash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 12 Jun 2022 05:19:03 -0400

| | Tech Support Test

Name | Akash Kumar
E-mail | [email-masked]
Phone Number | (+91) 7607549935
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
SAP LOGON

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Senior Analyst | Current employee | 26,666
Previous Employer 1 | Sigma Mentor IT Solutions | Process Manager | July 2021 | 30,000
Previous Employer 2 | Silicon Mentors | Front End Design Engineer | Nov 2017 | 18,500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, check your network connection. Wireless connections can be flaky and drop out at any time, so make sure you're connected to the right network.

If the site doesn't load, make sure your device isn't in Airplane Mode.

Check your Wi-Fi settings or, if you use a wired connection, make sure your Ethernet cable hasn't slipped out.

The best way to check this is to look at the lights on your router or modem. In many cases, rebooting your router or modem might solve the problem.

Try to open the URL link of that website on any other browser or try t

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth.
3. Tap pair new device. If you don't find Pair new device, check under 'Available devices' or tap more. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on-screen instruction.

What according to you makes you a good candidate for customer service or technical support job?

1. Detail knowledge about the product/services you offered.
2. Effective communication skills.
3. Patience to listen customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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