Subject: Tech Support Candidate - Rajneesh Raghav
From: Rajneesh Raghav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Jun 2022 08:32:00 -0400

| | Tech Support Test

Name | Rajneesh Raghav
E-mail | [email-masked]
Phone Number | (203395) 9758376703
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bulandshahr
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Buzzyears Education Pvt Ltd | Technical support | 15 June | 16487
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all I will check whether my internet connectivity is stable or not.

2. I will refresh the page

3. Make sure Java script is enabled : - While all websites should aim to work as best as possible without relying on JavaScript, the fact is that most websites these days do unfortunately require JavaScript to be enabled

4. The next step is check whether cookies are enabled.

5. Make sure that the web browser is up to date

6. Clear your cache and cookies, Restart your web browser, Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the mobile phone's Bluetooth

2. Then Switch on the Bluetooth speaker by pressing the power button

3. Let the mobile phone scan and search the speaker name

4. Choose that speaker name in the list of search devices on the mobile phone

5. Then pair both the devices, hence the Bluetooth speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

First, I think is experience and then "Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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