Subject: Tech Support Candidate - Narendra Kumar
From: Narendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Jun 2022 06:30:31 -0400

| | Tech Support Test

Name | Narendra Kumar
E-mail | [email-masked]
Phone Number | (91) 8957127068
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 12
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na | Na
Previous Employer 1 | NA | Na | Na | Na
Previous Employer 2 | NA | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If the user is trying to open website www.ndtv.com  if not open then I say to user first check your internet connection if connection is good then I request that tell me what error showing in your screen then I decide to check what the problem user facing

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Swipe down from the top of the screen.
2- Touch and hold Bluetooth.
3- Tap Pair new device. If you don't find Pair new device, check under Available devices or tap More. Refresh.
4- Tap the name of the Bluetooth device you want to pair with your device.
Then connect the Bluetooth

What according to you makes you a good candidate for customer service or technical support job? | Quick  response , We identified customer need & wants, keep always smiling , Attitude, given proper to the point  answer ,  always work positive  , time management ,flexible ,organize work
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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