Subject: Tech Support Candidate - deepak nader
From: deepak nader <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Jun 2022 03:48:18 -0400

| | Tech Support Test

Name | deepak nader
E-mail | [email-masked]
Phone Number | (+91) 9599637036
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | css corp | network security engineer | | 28650
Previous Employer 1 | Ebixcash pvt ltd | network engineer | | 13500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If the website is not opening following measures can be taken :-

1.Reboot your pc,router(if no website is opening)
2.May be the website is having lots of users at that ti,e so it might show error loading the page.
3.URL typing mistake.
4.Open cmd and ping its ip if no ping is there , starts traceroute the ip(got to know where the connection is  being dropped).
5.clear your cache files and cookies.
6.open cmd again type ipconfig/flushdns (if there is any dns problem )
6.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to
Open settings - bluetooth - find your device -make it discoverable - connect to your speakers

What according to you makes you a good candidate for customer service or technical support job?

While handling call tou should have that one thing most people are lacking now a days i.e patience.
Second should be that you should have a good knowledge of your product or device as by knowing that you may help your customer, talk to them in professional manner because you are representing your company.Greet them with good gestures.you pitch should be not be as high,it should be balanced.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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