Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Jun 2022 02:36:41 -0400

Tech Support
Test

Name

Rahul
Kumar

E-mail

[email-masked]

Phone Number

(91) 8506897792

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Delhi

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Prakruthi recycling pvt ltd

It support

10 march
2022

16k

Previous Employer 1

Prakruthi recycling pvt ltd

It
support

10 march 2023

16k

Previous Employer 2

Intelnet global

Csa

2021 February

12 I

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

The step
we will follow is

1 we check our internet connection cable wifi what ever we are using

2 we will check that website is malicious or viruses

3 we will check that website is allowed to our organizations or not

I hope after follow these step probĺeme will be resolved if not then we will
use network monitoring toll

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1 switch on
the bluetooth

2 switch on bluetooth of your phone you want to connect it will get connected

What according to you makes you a good candidate
for customer service or technical support job?

According
to me my experience and problem solving knowledge will took me
there

On a scale of 1 - 5 please rate your fluency in
spoken English

5