Subject: Tech Support Candidate - Prashant Sharma
From: Prashant Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jun 2022 13:16:47 -0400

| | Tech Support Test

Name | Prashant Sharma
E-mail | [email-masked]
Phone Number | (+91) 9899334810
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Deloitte | Technology consulting virtual internship | 7july2021 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- I will check whether my internet connection is working fine. If not then, i’ll take further steps.
Step 2 :- I will troubleshoot my network issues if there is no problem with my device then, i’ll take further steps.
Step 3 :- I will check my router working fine , if not then i’ll plug off cables and restart it.
Step 4 :- Thus , it may resolve the issue and website works fine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:- Turn on bluetooth speaker.
Step 2:- Go to device settings and turn on bluetooth.
Step 3 :- wait till your speaker name lists on your device.
Step 4:- choose the speaker name and click on pair device.

What according to you makes you a good candidate for customer service or technical support job? | As per my qualifications and my interest in doing the work makes me good candidate for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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