Subject: Tech Support Candidate - Saikumar Padala
From: Saikumar Padala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jun 2022 09:55:31 -0400

Tech Support
Test

Name

Saikumar
Padala

E-mail

[email-masked]

Phone Number

(+91) 9493924709

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Vishakapatnam

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

To The New

Consultant

October 2021

30000

Previous Employer 1

Tech Mahindra

Technical
Support Associate

Feb 2020

20000

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Step-1 Sometimes when you load a page that might
just simply not load correctly the first time. So the first thing to try is
simply reloading the page.

Step-2 You need to check whether cookies are enabled, you can check if Third
Party cookies are enabled as well.

Step-3 When your web browser loads the pages that you look at, it normally
stores a copy of the files it uses to show these pages on your computer. This
helps speed up your browsing, because if you reload the page it doesn't have to
download everything again.Normally it saves your browser from having to keep
re-downloading common elements of the site. However if the collection of cached
temporary files gets out of sync with the live website. You can fix this by
clearing your cache and cookies.

Step-4 If you're consistently having trouble with a website, one thing you can
do is to try a different web browser and see if the website you're having
trouble with works in it instead.

Step-5 If you're using a very old web browser then it might be having trouble
working with modern websites. Check if your web browser is up to date and if it
isn't, update your web browser to latest version.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step-1 Open
the Settings.

Step-2 Navigate to Connected devices, and turn on the Bluetooth.

Step-3 View the options.Select Pair new device to place the Bluetooth device in
pairing mode.Look for the Bluetooth speaker's name.

Step-4 Select the speaker's name to connect to it. It takes a few seconds for
the devices to pair, then screen will shows that the speaker is
connected.

What according to you makes you a good candidate
for customer service or technical support job?

I'm being
responsive with positive attitude, taking accountability & ownership,
understanding Customer issues as a partner and providing proactive cost
effective and best solutions towards the problems before the Customer realizes
would definitely differentiate you from others.Customer First" is a mantra for
any Organisation to suceed in its business. I follow this mantra. I always show
willingness to help the customers that you understand their frustrations by
emphatized and symphatized them and giving best options and recommendations to
help the customer to satisfy their needs. Also, with my personable character, I
can work well and communicate with others to contribute to team efforts.I would
strive to advance the company, and I feel that my previous work experience
proves that.

On a scale of 1 - 5 please rate your fluency in
spoken English

5