Subject: Tech Support Candidate - Anuj Sharma
From: Anuj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jun 2022 07:38:47 -0400

| | Tech Support Test

Name | Anuj Sharma
E-mail | [email-masked]
Phone Number | (01232) 8958045487
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Edu group | Admin | 700 | 18000
Previous Employer 1 | N/A | N/A | N\A | N/A
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If  see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in
browser window, try these steps:

Check the web address (URL) in the address bar to make sure you're going to the right webpage.
If we're, try to open the same webpage on another computer connected to the same network.
It can't see the webpage on any computer, check if there are connected to the Internet are, the webpage might be down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

Because am I resolve query very short period of time
I know about the knowledge of technical terms which may be help to solve problems easily.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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