Subject: Tech Support Candidate - Raushan Panday
From: Raushan Panday <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jun 2022 07:02:26 -0400

Tech Support
Test

Name

Raushan
Panday

E-mail

[email-masked]

Phone Number

(91) 9999471204

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Pcc softech pvt ltd

Customer care
executive

2021

23000

Previous Employer 2

Quick techy services
ltd

Technical support executive

2020

40000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will try closing the browser and
check the internet connection. It's also depend what kind of error I am getting,
if the error says about proxy I will go to the browser settings and trying
changing the proxy server if it's not works i will try another troubleshoot like
resetting the browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.open
settings

2. Go to Bluetooth

3.find the device name and click on that

4.pair and ready to go

What according to you makes you a
good candidate for customer service or technical support job?

According to me i have 5 years experience in tech support
specially with international customer. I have a very good convincing power also
I am always polite with customers which is a very important part of a technical
support job.

On a scale of 1 - 5 please rate your fluency in
spoken English

5