Subject: Tech Support Candidate - Abhishek Tripathi
From: Abhishek Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jun 2022 04:34:00 -0400

Tech Support
Test

Name

Abhishek
Tripathi

E-mail

[email-masked]

Phone Number

(+91) 9794698554

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Greater noida

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ienergizer

Team Lead

6/6/2022

32000

Previous Employer 1

N/A

Previous
Employer 2

N/A

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First we would want make sure that we are not
facing any issues with concerned device, for example we can check for any
hardware troubles, may be the lan isn’t connected or Wi-Fi shows limited
network, restarting the router is always the best troubleshooting, if all that
is fine, we’ll have to review the antivirus firewall if that’s blocking our
website from being loaded, if that is still all perfect so far, we’ll have to
turn on MsDos and get the ping status for www.ndtv.com that’s an easy command
overall, also we’ll have to look for Tracert to make sure we’re not losing
any packets.

Forgot to mention if the Internet seems fine we could just try and refresh
“F5”.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Make sure Bluetooth is on for both the
devices in question.

2) when we are sure that the speaker is not connected to any other device and is
in the ideal paring mode, we can go to the Bluetooth settings on the phone and
search for the name of the speaker.

3) Once done we can just click on pair and then we may get a numerical code if
required we may have to enter it onto the speaker if not then we’re good to
press pair again and bingo.

What according to you makes you a
good candidate for customer service or technical support job?

I’ve setup my own gaming machine and a tiny server to play
minecraft with my friends hence I’m pretty sure that my in hand knowledge from
the personal experience and from my prior job support experience collectively
make me an ideal candidate for the job.

On a scale of 1 - 5
please rate your fluency in spoken English

5