Subject: Tech Support Candidate - Anand Rai
From: Anand Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jun 2022 02:15:09 -0400

| | Tech Support Test

Name | Anand Rai
E-mail | [email-masked]
Phone Number | (+91) 7982872083
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Arisglobal | Consultant | 28 may2022 | 27,400
Previous Employer 2 | Newton school | Frontend developer | 11 oct 2021 | 15000

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I am getting error than i will follow this procedure
1- first I will figure out problem for that i will start from basic. First I will check internet & try to load other website and if I can able to open other sites then I will skip this site.

2- if same  problem happening with other site too then I will go further to check out

* I will check the connection & reset the connection.
* I will try clear cookies and cache by following steps
# click on open button to open the menu panel.
# delete the history.
# drop down & select both cookies & cache
# click ok

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Drop down screen & touch and hold Bluetooth.

Pair new device under available device.

Tap the name of the Bluetooth device you want to pair with your device

What according to you makes you a good candidate for customer service or technical support job? | My skills set is perfect match for the job requirements. In particular, my technical skills make me an ideal candidate for position. At my last job i handle clients & help them understanding for my products of company & provide them good training.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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