Subject: Tech Support Candidate - Ruchita Bisht
From: Ruchita Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 15:50:33 -0400

Tech Support
Test

Name

Ruchita
Bisht

E-mail

[email-masked]

Phone Number

(91) 9971519031

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Greater noida 1

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL technologies

Sr customer care executive

30th
may 2022

18.5k

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will clear cookies and cache from history and
try again, if it still doesn’t work i ll try to switch and try from another
browser

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open bluetooth and search for the device, and
pair bluetooth with the device

What according to
you makes you a good candidate for customer service or technical support
job?

I have good technical knowledge and willing to help customer,
I’m a active listener which makes me a good candidate for customer service
role.

On a scale of 1 - 5 please rate your fluency in
spoken English

4