Subject: Tech Support Candidate - Sannidhya Shrivastava
From: Sannidhya Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 12:18:21 -0400

| | Tech Support Test

Name | Sannidhya Shrivastava
E-mail | [email-masked]
Phone Number | (07422) 7489544565
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Taskus | SME | Current | 25000
Previous Employer 1 | Teleperphormance | L2 CCE | Aug 2020 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll check if the system is connected to a proper wifi connection with internet. If the system is connected to internet but the page is still showing error then I'll check the date and time settings of the system. If all the settings are correct and page still shows the error then I'll delete all the cache and history through the advanced settings of the browser. The. I'll restart the system and will try to load the page again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the speaker and turn on BT pairing in speaker. Turn on your phone's BT and check for available devices nearby. Once the BT speakers are discovered. Tap on the name of BT speakers and and click on the pair and connect option that comes with a popup.
What according to you makes you a good candidate for customer service or technical support job? | My good confidence and communication skills will help me perform my best in this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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