Subject: Tech Support Candidate - Parth .
From: Parth . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 11:41:37 -0400

| | Tech Support Test

Name | Parth .
E-mail | [email-masked]
Phone Number | (+91) 7376589102
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess Corp | Associate Engineer | Present | 15500
Previous Employer 1 | Amazon Development Centre India | Virtual Technical Support | Nov 2, 2021 | 28500
Previous Employer 2 | Microsense Networks private limited | IT Helpdesk Exercise | April 30, 2020 | 13500

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

My troubleshooting steps:
1. Firstly will check if computer is connected to the Internet (either Wi-Fi or LAN Cable)
2. Will check the www.ndtv.com on the other devices with active internet as well just to make sure the availability of the website.
3. If it is working on the other devices, then will clear cache and cookies and will also disable proxies which are enabled.
4. Would check other websites as well if my computer is connected to Internet.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps:
1. Power on the BT device.
2. Enable BT from settings of the phone
3. Will search for the available devices that are in the range, where BT speaker is also present.
4. Will click and pair the BT speaker device with Smartphone.

What according to you makes you a good candidate for customer service or technical support job?

To answer this, I would like to inform about my experience of 15 months in Technical support where I have dealt with all kinds of technology by providing Hardware support, Network Support, Remote Support etc. In companies like Microsense, Amazon and Indigo Airlines.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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