Subject: Tech Support Candidate - shubham gupta
From: shubham gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 06:53:48 -0400

Tech Support
Test

Name

shubham
gupta

E-mail

[email-masked]

Phone Number

(91) 6280181518

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Kota

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking
- advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP
Voice communications

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Walkover

Senior Support Engineer

4th may 2022

40000

Previous Employer 1

TASL

Support Engineer

21st Oct
2021

26000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

In these
type of situations:-

1) I will open a new tab and check to see if i can load another website or not
like google.com

* if i can able to open another site skip down it because only certain website
have this issue

* if i can't open another site continue to the second step

2) Use another browser like edge or explorer and try to open the website which
having the issue

*if the site works in another browser it means the proble existing in the
previous browser

3) try clearing cookies and cache

4) clear all the history for better response

5) I will update all the browser if necessary or check out it is compatible or
not

6) check for malicious websites errors

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Pair a
bluetooth device:

1) go to the blutooth devices, search and hold it.

2) Tap pair new devices. If i don't find pair new devices check under the
Available devices or tape more and refresh it

3) Tap the name of the bluetooth devices and pair with the mobile devices.

4) follow any on screen instructions for it.

What according to
you makes you a good candidate for customer service or technical support
job?

1) My previous experience with the customers

2) Details knowledge about the product and company policies

3) Good and effective communication skills

4)Patience to listen customers

5) More Important for me- Customer engagement

We are not here to give the answers or resolve their queries infact for them to
treat customer like friend not just a robot to help them.

6) Good sense of humour

On a scale of 1 - 5 please rate your
fluency in spoken English

4