Subject: Tech Support Candidate - Rashim Mehra
From: Rashim Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 04:53:36 -0400

| | Tech Support Test

Name | Rashim Mehra
E-mail | [email-masked]
Phone Number | (160059) 8219716134
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Application Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vodafone Idea Ltd | Application Support Engineer | NA | 22000
Previous Employer 1 | Intelenet Global Pvt Ltd | Desktop Support Engineer | NA | 9000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly we need to check that we are connected with Internet or not, if we connected through LAN then we need to check the LAN connectivity that lights are blinking or not and if we connected through wifi then we need to check that we have connected to it by using password, further if error comes like "Page can't Displayed" then we need to check proxy setting and if error is "unable to reach page then we need to check the firewall policy..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable the bluetooth of your phone.
2. Enable the bluetooth of speaker.
3. Discover the device in mobile phone and if found then do the pairing.
4. Once paring done then check.
5. Enjoy the playlist.

What according to you makes you a good candidate for customer service or technical support job? | I currently working in IT dept as an Application Support Engineer, we are dealing with our client Vodafone Idea Limited and we are providing support to them, I am punctual, hard/smart worker, dedicated and we are doing regular business/client meets to know their pain area and requiremnts.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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