Subject: Tech Support Candidate - Barsha ghosh Barsha
From: Barsha ghosh Barsha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 03:23:39 -0400

Tech Support
Test

Name

Barsha
ghosh Barsha

E-mail

[email-masked]

Phone Number

(741101) 9126316713

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Kolkata

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Flipkart

Cce

13k

Previous Employer 1

Css corp

Technical
support

15th march

21

Previous Employer 2

Wipro technology

Associate

13th
july

12

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I have to
try incognito mode have to clear browser cache and cookies, have to check wifi
is in use or not antivirus or firewall dns setting also  ,restart of wrb
browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

I have to swipe the top of the screen then have
to touch and hold bluetooth then tap pair new device. If there is no device then
have to check on available devices, need to check the name of bluetooth device
which i want to pair. Settings bluetooth other device or connected
device

What according to you makes you a good candidate
for customer service or technical support job?

In
customer service in general or technical support patience ability  to work in
pressure,active listening,  empathy have to maintain kpi and performance
oriented

On a scale of 1 - 5 please rate your fluency in
spoken English

3