Subject: Tech Support Candidate - Harshit Malhotra
From: Harshit Malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 02:30:23 -0400

| | Tech Support Test

Name | Harshit Malhotra
E-mail | [email-masked]
Phone Number | (91) 8700997217
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
AWS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will check if my internet is active or down at the moment.  If the internet is active i'll check for the status of the website. If website also isn't having any downtime, i'll try opening website on another device. If the website opened successfully, i'll clear the cached data and cookies of the browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, Turn on the Bluetooth speaker and my Device's bluetooth. Then i'll pair my device with the speaker's Bluetooth using the phone's bluetooth menu.
What according to you makes you a good candidate for customer service or technical support job? | Extremely motivated to provide my best at this job. I am a fresher and i am eager to learn new things. I like challenges. I think i'll do my best to provide best customer support within this job role
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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