Subject: Tech Support Candidate - VIVEK SINGH
From: VIVEK SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 02:24:02 -0400

| | Tech Support Test

Name | VIVEK SINGH
E-mail | [email-masked]
Phone Number | (201303) 8574001499
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NOIDA ,SECTOR-45
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | ONLINE GAMING ORGINATION WITH FREELANCER | TEAM LEADER | NOV 2021 | 25000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | FIRSTELY I'LL RESTART MY DEVICE AND MAKE SURE THE INTERNET CONNECTION WORKS PROPERLY OR NOT THEN CHECK IF THE WEBSITE IS DOWN FOR EVERYBODY OR JUST ME .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-PLUGIN THE BLUETOOTH DEVICE WITH POWER AND ON IT.
2-OPEN MY STATUS BAR OF MY MOBILE.
3-PRESS OR HOLD THE BLUTEETH ICON
4-SEARCH THE AVILABLE DEVICE AND PAIR IT.

What according to you makes you a good candidate for customer service or technical support job?

1-ACTIVE LISTENING THAT WHAT IS THE PROBLEM OR ISSUES OF CUSTOMER.
2-COMMUNICATE WITH CUSTOMER
3-EMPATHY
4-PATIENCE
5-TECHNICAL KNOWLEDGE
6-DECISION MAKING ,QUICK THINKING
7-KNOWLEDGE OF PRODUCT OR SERVICES
8-SOLVE THE ISSUES WITH GOOD ATTITUDE.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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