Subject: Tech Support Candidate - Sahil Chauhan
From: Sahil Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 02:13:04 -0400

Tech Support
Test

Name

Sahil
Chauhan

E-mail

[email-masked]

Phone Number

(+91) 9351078773

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Jaipur but i will relocate to
noida

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Concentrix

Representative

15
August 2021

27000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

The first
thing i will do ia i'll make sure that my internet is working properly or
not.

After that if the wifi is not facing any kind of issue then i will close all the
running programs on my computer and i will restart it, as many basic problems
are solved by restarting the system.

If still it doesn't work i will wait for some time as  the website is Down for
Everybody and just for me.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Step
1-First i will turn on Bluetooth of the speaker.

Step 2-Then i will turn on my mobiles Bluetooth.We can Bluetooth icon in control
panel if there is no icon we can just simply go to settings and turn on the
Bluetooth.

Step 3- Now i will find my Bluetooth speaker name in my mobile.

Step 4- Now i will tap on the Bluetooth speaker name and it will be
connected.

You can hear a sound from speaker as it connects.

What according to you makes you a good candidate
for customer service or technical support job?

First of
all i have a willingness of helping people and customer service is all about
helping the customers regarding the services and products they use of the
company.

Second i have good communication skills and i like to interact with people.

I have also worked in Concnetrix, Pune as a Advisor I, Chat Support in
Amazon(NA) process.

My role in my previous company was to handle customers and give them a
satisfactory resolution regarding their queries through Chat.

I don't have any experience in technical support but from my childhood i have
been a tech guy.

I can understand every technical device very easily.

On a scale of 1 - 5
please rate your fluency in spoken English

5